The supported OS is always shown on the package. KBX has a chance to lose the data code between keyboard, mouse and receiver, which causes devices does not work. You will see a results page similar to the one below: Tried to change batteries, even downloaded drivers from your website, but nothing changes. It is brand new, I bought it from Amazon, how do I get a replacement? Is there anything I can do? You can log in into your Amazon account and generate a Amazon return label.

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If gk04005/t, move the AP router farther away from receiver, and also move the mouse closer to receiver. If it is the same result on different USB ports, the mouse is broken, contact customer support for assistance. Comfy PR98 Keyboard Driver. But if the problem is the same, it is a hardware problem on the product.

Click the Update Driver button next to your driver. The mouse sensor data read performance will be impacted.

S so that means no driver is required always check that package contents. You can also try it on a different laptop or another USB port to exclude the battery low problem. Use only one set of devices at a time. How do I solve this problem?


Your old drivers can even be backed up and restored in case any problems occur. If it is not working after changing the battery, try to turn the mouse switch off and on again.

I am still having problems with the symbol. We will find it for you. If you encounter any problems while updating your drivers, you can use this feature to restore your previous drivers and configuration settings.

Check if your device is a plug-n-play device or not. I cannot find the driver that supports my device, I am hoping you can develop a driver which can work with the latest versions of Windows and other systems.

Double-click on the program to run it. There is no risk of installing the wrong driver. My keyboard and mouse doesn’t respond while pressing it, I have changed the battery, what can I do?

Genius Mouse / Keyboard Drivers Download

My keyboard creates an unusual code when typing, how to fix it? It is brand new, I bought it from Amazon, how do I get a replacement? My laptop cannot detect the product and the cursor is not moving in Windows 7, why? It is software which finds, downloads and istalls the correct driver for you – automatically.

I need a service manual to check for potential problems, so can repair it ourselves. Sometimes when I turn on the mouse, underneath, the LED lights are on, but mouse does not work, why? How to solve it? But if your mouse is a wire mouse, the mouse is broken. You can scan for driver updates automatically with the FREE version of the Driver Update Utility for Genius, and complete all necessary driver updates using the premium version.


One receiver is mapped with one KB, so if the dongle receiver is lost, unfortunately, it is not replaceable. If the problem is still the same, contact our customer support for assistance. Automatic driver updates are fast, efficient and elimate all the guesswork. Each file type has a gk-04005/y different installation procedure to follow. If you have any other questions, contact customer support for assistance.

Support Genius Keyboard

If you cannot find the right driver for your device, you can request the driver. Visit our Driver Support Page to watch helpful step-by-step videos on how to install drivers based on their file extension. I do not read Spanish nor understand why the symbols on the keys do not appear on the screen.